Delete your account and data

This page explains how to request deletion of your Wizard CA account and the personal data associated with it. Wizard CA is operated by Wizard CA Academy Private Limited; the platform technology is provided by KDS AI Innovations. You can delete your account from inside the Wizard CA mobile app, from the Wizard CA website, or by contacting us.

Delete your account in the app

In the Wizard CA mobile app, open Help and Support, scroll to the Account section, and tap Delete account. Type the phrase delete my account to confirm, re-enter your password, and confirm. Your account and associated data are then permanently deleted.

Delete your account on the web

Sign in at learn.wizardca.com, open your Profile, and use Delete account in the account section. Type delete my account to confirm and re-enter your password. This performs the same permanent deletion as the app.

Delete your data without deleting your account

If you want to erase your learning data but keep your account, open Profile in the app or on the web and use Reset progress. This permanently clears your attempts, streak, XP, bookmarks, notes and achievements, while your account, settings and any active subscription are kept.

What is deleted

When you delete your account, we permanently remove your profile and account information (name, email address, mobile number, date of birth and password), your learning and usage data (question attempts, scores, progress, streak, XP, bookmarks, notes and achievements), your support tickets and question reports, your promotional redemptions and entitlements, your payment records, your saved authentication sessions, and your device push-notification tokens. This action cannot be undone.

What is kept, and for how long

We retain a limited amount of information where the law requires it or where we have a legitimate need, for example transaction and tax records that we are required to keep for the period prescribed by applicable law. Any content you helped generate is retained in an anonymised form with the link to your identity removed, so it no longer identifies you. Backup copies are purged on our routine backup cycle, and in any case within 90 days of deletion.

Need help?

If you are unable to sign in, or you would like us to process the deletion on your behalf, email us at support@kdsinnovations.ai from the email address on your account and we will action your request.